Terms of Service
Last Updated: 29 July 2026
Welcome to Umndeni Health (“Umndeni Skin Care”, “we”, “our”, or “us”). By accessing or using our website, purchasing our products, or interacting with our services, you agree to these Terms of Service.
If you do not agree with these Terms, please do not use our website.
1. About Us
Umndeni Health is a South African skincare company offering natural skincare and wellness products through our online store.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years old or have permission from a parent or guardian.
- The information you provide is accurate and complete.
- You will not use this website for unlawful purposes.
3. Products
We strive to ensure that all product descriptions, photographs and prices are accurate.
However:
- Product colours may vary depending on your device.
- Packaging may change without notice.
- Natural ingredients may differ slightly between production batches.
We reserve the right to modify or discontinue products at any time.
4. Health Disclaimer
Our products are made using natural ingredients intended to support healthy skin.
However:
- Our products are not intended to diagnose, treat, cure or prevent any disease.
- Information on this website is provided for general educational purposes only.
- Individual results may vary.
- If you have allergies, sensitive skin, are pregnant, breastfeeding or have an existing medical condition, consult your healthcare professional before use.
- Discontinue use immediately if irritation occurs.
5. Orders
When you place an order:
- You agree that all information provided is correct.
- Orders are subject to availability.
- We reserve the right to refuse or cancel any order where fraud or pricing errors are suspected.
An order confirmation does not guarantee acceptance of your order.
6. Pricing
All prices are displayed in South African Rand (ZAR).
Prices may change without prior notice.
Errors in pricing may result in order cancellation before shipment.
7. Payments
Payments are processed through secure third-party payment providers.
We do not store your banking or card information.
8. Shipping
Delivery times are estimates only.
We are not responsible for delays caused by:
- Courier companies
- Weather
- Public holidays
- Civil unrest
- Events beyond our control
Ownership of products transfers once they have been delivered.
9. Returns and Refunds
If you receive:
- a damaged product,
- an incorrect item, or
- a defective product,
please contact us within 7 days of receiving your order.
Due to hygiene reasons, opened skincare products cannot be returned unless they are defective or incorrectly supplied.
Approved refunds will be processed using the original payment method.
10. Intellectual Property
All content on this website, including:
- logos
- branding
- images
- product names
- graphics
- text
- website design
belongs to Umndeni Health unless otherwise stated.
No content may be copied or reproduced without written permission.
11. User Conduct
You agree not to:
- misuse the website
- upload harmful software
- attempt unauthorized access
- interfere with website security
- use our content without permission
12. Limitation of Liability
To the maximum extent permitted by South African law, Umndeni Health shall not be liable for:
- indirect damages
- consequential losses
- loss of profits
- loss of data
- delays outside our reasonable control
Our maximum liability shall not exceed the value of the product purchased.
13. Privacy
Your use of this website is also governed by our Privacy Policy.
14. Changes to these Terms
We may update these Terms at any time.
The latest version will always appear on this website.
Continued use of the website constitutes acceptance of any changes.
15. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
Any disputes shall be subject to the jurisdiction of the South African courts.
16. Contact
For any questions regarding these Terms, please contact us through the contact details provided on our website.