Privacy Policy
Last Updated: 29 July 2026
At Umndeni Health (“Umndeni Skin Care”, “we”, “our”, or “us”), protecting your privacy is important to us.
This Privacy Policy explains how we collect, use, store and protect your personal information.
By using our website, you agree to this Privacy Policy.
1. Information We Collect
We may collect:
Personal Information
- Full name
- Email address
- Phone number
- Billing address
- Delivery address
- Order history
Payment Information
Payments are securely processed by third-party payment providers.
We do not store your debit or credit card information.
Website Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies
- Website usage statistics
2. How We Use Your Information
We use your information to:
- Process orders
- Deliver products
- Communicate regarding purchases
- Provide customer support
- Improve our website
- Prevent fraud
- Meet legal obligations
- Send promotional communications where you have consented
3. POPIA Compliance
We process personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
We only collect information that is reasonably necessary for legitimate business purposes.
4. Cookies
Our website uses cookies to:
- remember your shopping cart
- improve website functionality
- analyse website traffic
- enhance your browsing experience
You can disable cookies through your browser settings, although some website features may no longer function correctly.
5. Sharing Information
We do not sell your personal information.
We may share your information with trusted service providers including:
- payment processors
- courier companies
- website hosting providers
- technology providers
- legal authorities where required by law
These providers only receive information necessary to perform their services.
6. Marketing
If you subscribe to our newsletter or marketing communications, we may send promotional emails.
You may unsubscribe at any time by clicking the unsubscribe link or contacting us.
7. Data Security
We implement reasonable technical and organisational measures to protect your personal information against:
- unauthorised access
- disclosure
- loss
- misuse
- alteration
Although we take reasonable precautions, no internet transmission is completely secure.
8. Data Retention
We retain personal information only for as long as necessary to:
- fulfil your orders
- comply with legal obligations
- resolve disputes
- maintain business records
9. Your Rights
Subject to applicable law, you may request to:
- access your personal information
- correct inaccurate information
- update your details
- withdraw consent where applicable
- request deletion of your information where legally permitted
To exercise these rights, please contact us.
10. Third-Party Services
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
11. Children’s Privacy
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from children.
12. Changes to this Policy
We may update this Privacy Policy from time to time.
The updated version will always be published on this website.
13. Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us using the contact details available on our website.